SHIPPING AND DELIVERY

Free shipping worldwide. Orders are dispatched within 2 to 3 hours during business hours.

DUBAI

  • 4-Hour Delivery - 35 AED. Delivered within 4 hours of despatch, subject to courier operating hours.
  • Next Day Delivery - Free. Order before 2:00 pm and we deliver the following day before 11:00 pm.

REST OF THE UAE

Abu Dhabi, Al Ain, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain.

  • Next Day Delivery - Free. Order before 2:00 pm and we deliver the following day before 11:00 pm. Orders placed after 2:00 pm ship the next working day.

GCC

Saudi Arabia, Kuwait, Bahrain, Oman and Qatar.

  • Express Delivery - Free. 2 to 4 working days.

REST OF THE WORLD

We ship to over 230 countries, including Lebanon, Egypt, Iraq, India, the UK, Europe, the United States and Australia.

  • Express Delivery - Free. 3 to 5 working days.

WHO DELIVERS

Quiqup handles delivery within Dubai and the UAE. iCarry and Aramex handle international delivery.

You receive a tracking number by email as soon as your parcel is collected.

PAYMENT ON DELIVERY

Cash on delivery is available within the UAE. It is not available on international orders, which must be paid at checkout.

DUTIES AND TAXES ON INTERNATIONAL ORDERS

Prices on this site are shown exclusive of VAT. VAT at 5% is added at checkout on orders delivered within the UAE. UAE VAT is not charged on goods exported from the UAE, so no VAT is added to international orders.

Customs duties, import taxes and any charges applied by the destination country are payable by you as the recipient on arrival. These are set by your country's customs authority, they vary by destination, and they are outside our control. We cannot calculate or prepay them.

YOUR DELIVERY ADDRESS

Please give us your full address, including building name, apartment or villa number, street, area, and any landmark that helps the driver find you. Add a phone number the driver can reach on the day.

Incomplete addresses are the single most common cause of delayed deliveries. A parcel with a missing building or apartment number can sit with the courier for days.

We cannot redirect a parcel once it has been despatched. If delivery fails because the address was incomplete or nobody was available, the courier will attempt to contact you and re-deliver. Parcels that remain unclaimed are returned to us, and we will contact you to arrange re-delivery or a refund.

DELIVERY TIMES

All timeframes run from despatch, not from when you place your order. They are estimates rather than guarantees. Customs clearance, weather and courier delays can extend them.

Working days exclude public holidays in the UAE and in the destination country.

QUESTIONS

Email customercare@owvrsz.com or call +971 50 865 5259. We respond within 12 hours.